betum Privacy Policy

1. Definitions & Introduction

In this Policy, "betum", "we", "us", or "platform" refers to the betum website and all services under it. "User", "you", or "your" refers to any person, registered or unregistered, on our platform.

"Personal information" means any information that can directly or indirectly identify a person — such as name, email address, mobile number, financial information, or device identifiers.

2. What Information We Collect

2.1 Information You Provide Directly

betum collects information you provide yourself during account registration and use of the services. This may include:

• Full name and date of birth (for age verification — services are available only to those aged 21 or above)
• A valid email address and mobile phone number
• Payment account details (such as bKash, Nagad, Rocket, or Upay numbers)
• National ID or passport information (for identity verification when required)
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you visit or use the betum platform, certain information may be collected automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, session duration, and click activity
• Information collected via cookies and similar tracking technologies
• Login times and transaction history

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, betum may sometimes receive information about you from trusted third-party service providers. Information collected in this way is used solely for verification purposes.

3. Purposes of Using Information

betum uses collected information for the following purposes:

• Creating, managing, and securing accounts
• Processing financial transactions including deposits and withdrawals
• Conducting age verification and identity confirmation
• Providing customer support via live chat and email ([email protected])
• Implementing and enforcing responsible gaming policies
• Detecting and preventing fraud, money laundering, and other illegal activities
• Improving platform performance and developing new features
• Meeting legal and regulatory obligations
• Sending relevant promotional communications, subject to your consent

4. Information Sharing & Disclosure

betum may share your information with the following parties in specific circumstances:

4.1 Service Provider Partners

We work with trusted third-party providers for payment processing, identity verification, game software supply, and technical infrastructure management. These providers act only on our instructions and may not use your information for their own purposes.

4.2 Legal Obligations

betum may be required to disclose your information to authorities to comply with court orders, government investigations, or applicable laws. Only the information legally required will be provided in such cases.

4.3 Business Transfers

In the event of a merger, acquisition, or business restructuring, your information may be transferred to a successor entity. That entity will be bound to uphold the standards of this Policy.

5. Cookies & Tracking Technologies

The betum website uses cookies and similar technologies. Cookies are small text files stored on your device that improve the functionality of the platform.

We may use the following types of cookies:

• Essential cookies: Necessary to maintain login sessions and security
• Functional cookies: Help remember your preferences and settings
• Analytics cookies: Used to understand platform usage patterns and make improvements

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform services to not function properly.

6. Data Retention & Security

6.1 Retention Period

betum retains your information only for as long as necessary. Certain information may be retained even after account closure to meet legal and regulatory requirements. Financial transaction records are generally kept for a defined period in accordance with applicable law.

6.2 Security Measures

betum follows industry-standard security practices to keep your information secure:

• SSL encryption — all data transfers are secured
• Encryption of stored data — information is stored in encrypted form in the database
• Access controls — only authorized staff can view personal information
• Regular security reviews and system audits
• Automated monitoring for suspicious activity

7. Your Rights

As a betum user, you have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request limits on how your information is used in certain cases
• Right to portability: The right to receive your information in a structured format
• Right to object: The right to object to the processing of your information for specific purposes

To exercise these rights, contact betum's support team: [email protected] — assistance is available 24/7 via live chat and email in Bengali and English.

8. Protection of Children and Minors

betum services are for those aged 21 or above only. We do not knowingly collect information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If you believe a minor has created an account on betum, please contact us.

9. Third-Party Links & Services

The betum platform may have connections with game software providers and payment service providers (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies and betum is not responsible for their data practices. We encourage users to read the privacy policies of these third parties.

10. International Data Transfers

For the purposes of managing technical infrastructure, your information may be processed or stored on servers located in various countries. Regardless of where information is transferred, the protection standards described in this Policy are maintained everywhere. We put in place the necessary contractual safeguards to ensure data security.

11. Marketing Communications

If you do not wish to receive promotional emails or messages from betum, you can let our support team know at any time. However, messages related to transactions or account security are necessary and are not covered by the opt-out.

12. Changes to This Policy

betum reserves the right to update this Privacy Policy at any time. For significant changes to the Policy, you will be notified via your registered email address or through a notice on the platform. Continued use of the platform after changes are made will be considered as your consent to the updated Policy.

The "Last updated" date shown at the top of this page always reflects the current version of the Policy.

13. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact our support team:

• Email: [email protected]
• Live chat: Available 24/7 in Bengali and English

We are committed to responding to your requests as promptly as possible.