betum — a safe and responsible
betting experience
Gaming should always be a source of fun — not stress. betum is committed to your protection. Use our tools and guidance to set your own limits and stay safe.
What is responsible gaming?
Responsible gaming means enjoying betting or casino gaming as entertainment — not as a means of income or a way to solve financial problems. betum believes every player should have full control over their time, money and mental wellbeing.
We want you to play with a clear head in every session, set a defined budget, and know when to stop. These guidelines are designed to keep your experience on the betum platform safe.
Remember — the outcome of every bet is completely random. No "strategy" or "system" can guarantee a win in the long run. Placing bigger bets to recover losses is never the right decision.
betum is only for individuals aged 21 or older. Registration and play by minors is strictly prohibited. Please cooperate with age verification.
betum's tools to protect you
betum has multiple safety tools that help you stay in control of your gaming.
Set deposit limits
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it cannot be increased before the set period ends — but reducing it takes effect immediately.
Deposit ControlTime-out feature
Need a break? Temporarily close your account for anywhere from 24 hours to 30 days. During this period, no bets, deposits or games can be placed.
Time-OutSelf-Exclusion
If you feel gaming is getting out of your control, use the long-term self-exclusion feature. From six months to permanent closure — you can choose the duration.
Self-ExclusionReality check reminder
A message appears on your screen at set intervals — letting you know how long you have been playing and how much you have spent. This reminder helps you make informed decisions.
ReminderSet a loss limit
Once you have lost a set amount, your gaming will stop automatically. This limit protects you from large losses driven by impulse.
Loss Limit24/7 support team
betum's support team is always ready to help with any issue. Contact us via live chat or email — assistance is available in both Bengali and English.
SupportRecognise the warning signs of a problem
If you notice the following signs, it means gaming has started to have a negative impact on your life. Assess yourself honestly.
Tips for healthy gaming
- Only spend money you can afford to lose — never from your essential expenses budget.
- Set a time and money limit before each session and stick to it.
- Do not bet when you are tired, drunk or under emotional stress — your ability to make decisions is reduced in these states.
- Do not think of betting as a source of income. It is entertainment, not part of financial planning.
- Take regular breaks. Playing for long periods reduces focus and judgement.
- Resist the temptation to place bigger bets after a win — there is no such thing as a "hot streak."
- Spend time with family and friends — there is plenty of enjoyment in life beyond betting.
- If you lose in one game, do not try to make it back in another.
Need support?
If you feel gaming is getting out of your control, do not try to deal with it alone. betum's support team is by your side 24 hours a day, 7 days a week.
Contact us:
Live Chat — speak directly with our support agent
Email: [email protected]
Support is available in both Bengali and English. Any request related to self-exclusion or limit setting is handled with full confidentiality.
Protecting minors
betum is a platform operated exclusively for individuals aged 21 or older. If a minor has access to a mobile device or computer, please take the following steps:
- Keep your betum account login details secure and away from children or minors.
- Use a PIN, password or biometric lock on your device so others cannot gain access.
- Do not let others use your device while you are logged into your account.
- Use parental control software to block betting sites if there are minors in your home.
- If you have any suspicions, notify our support team — we will take the necessary action quickly.
Age verification process
betum verifies age at registration and upon any suspicious activity. Identity is confirmed via national ID card or other government-issued documents. Registering with false information will result in permanent account closure and all winnings will be forfeited.
Account management tools
You have full control over your account on betum. Learn more about the tools below.
How deposit limits work
You can set a maximum deposit amount on a daily, weekly or monthly basis. Reducing a limit takes effect immediately. If you request an increase, betum applies it after a set waiting period — making it harder to act on impulse.
Time-out vs. self-exclusion
Time-out (24 hours–30 days) is for a temporary rest. Self-exclusion (6 months–permanent) is for addressing more serious problems. During self-exclusion, we will not send you promotional emails or notifications.
Gaming history and statements
A full history of every transaction, bet and win is available in your account. Review it regularly — staying aware of your own gaming patterns is an important part of responsible gaming.
Session limits and reminders
After a set period of time, a message will appear on screen reminding you how long you have been playing. You can choose to continue or stop — the decision is entirely yours.
Frequently Asked Questions
Play safe, play with enjoyment
Always keep your experience on betum in control. Set limits, stay aware, and enjoy gaming.